Frequently Asked Questions (FAQ)

What is Nawain Foods LLC?
A: Nawain Foods LLC specializes in importing authentic food and beverage products from Cameroon to North America. We provide wholesale and retail options for individuals and businesses looking for quality African products.
Where are your products sourced from?
A: All our products are sourced directly from trusted suppliers in Cameroon, ensuring authenticity and quality.
Do you only sell wholesale, or can I purchase retail items as well?
A: We primarily focus on wholesale orders but also offer select products for retail customers. Check our website for retail availability.
Are your products organic or sustainably sourced?
A: Many of our products are organic and sourced through sustainable practices. Specific details are listed in the product descriptions.

Where do you ship to?
We currently ship to locations across North America, including the United States and Canada. For international inquiries, please contact us.
How long does shipping take?
A: Shipping times vary depending on your location and the type of order: Retail orders typically arrive within 5-7 business days. Wholesale shipments depend on order size and shipping arrangements; estimated delivery times will be provided at checkout.
How much does shipping cost?
A: Shipping costs depend on the weight and size of your order. Wholesale customers may qualify for discounted rates. Use our shipping calculator at checkout for an accurate quote.
Can I track my shipment?
A: Yes, all orders include tracking. Once your order is shipped, you’ll receive an email with tracking information.

What payment methods do you accept?
A: We accept major credit cards, PayPal, and bank transfers. Wholesale clients can also request invoicing options for large orders.
Can I cancel or modify my order?
A: Retail customers can cancel or modify their orders within 24 hours of placing them. Wholesale orders are subject to specific terms—please contact us for assistance.
Is there a minimum order size for wholesale?
A: Yes, the minimum order size for wholesale is $500. For more details, visit our wholesale page.
Do you offer refunds or returns?
A: We accept returns for damaged or incorrect items. Refunds or replacements will be processed after a review of your claim. See our Return Policy for more details.

How do I place a wholesale order?
A: To place a wholesale order, please register for a wholesale account on our website and browse our catalog. You can also contact us for personalized assistance.
Are there discounts for bulk purchases?
A: Yes, we offer tiered pricing and discounts for bulk orders. Contact our sales team for more details.
Can you handle special packaging requests for wholesale orders?
A: Yes, we can accommodate custom packaging and labeling requests. Additional fees may apply—contact us for a quote.

Do you handle customs and clearance for shipments?
A: Yes, we handle all customs and clearance processes for our imports, ensuring a seamless experience for our customers.
Are your products compliant with North American food safety regulations?
A: Absolutely. All our products meet North American food safety standards and are inspected upon arrival.

Can I partner with Nawain Foods LLC to distribute your products?
A: Yes, we welcome partnerships with distributors, retailers, and restaurants. Contact us to discuss opportunities.
Do you offer private labeling services?
A: Yes, we offer private labeling services for select products. Contact us to learn more about pricing and requirements.